returns & replaces
Returns: Upon return, please send the item back to our c/o address:
La Flamme Rouge
Konggaard ApS
Pottemagervej 5, 7100 Vejle.
Please include the order number in the package. Read below this page to read conditions.
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We will refund your purchase upon receiving the item, and kindly place your desired order on our website.
For any potential complaints: Please contact service@konggaard.dk accompanied with pictures of the item.
We will then decide whether it qualifies as a complaint. If it does, we will proceed with an exchange and provide a return label for free return shipping.
Thank You
La Flamme Rouge x Konggaard
General terms and conditions
Please read these terms and conditions (“Terms”, “Terms and Conditions”) carefully before using the website http://laflammerouge.dk/ (the “Service”) operated by LFR (“LFR”, “us”), “we” or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. You warrant that you are at least 18 years old and legally capable of entering into binding contracts. If you are under 18 years of age, you warrant that you have obtained the consent of your parent or guardian and they agree to be bound by these Terms on your behalf. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Service.
Account customers
When you create an LFR account with us, you must provide us with information that is accurate, complete and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for protecting the password that you use to access the Service and for all activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You agree to be fully responsible for activities related to your account or password. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
The purchase
If you wish to purchase a product or service available through the Service (“Purchase”), you may be asked to provide certain information relevant to your purchase, including, without limitation, your credit card number, the expiration date of your credit card, your billing address and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card or other payment method in connection with any purchase; and that (ii) the information you provide to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for the purpose of facilitating the completion of purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons, including but not limited to: availability of products or services, errors in the description or price of the product or service, errors in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
All prices include value added tax (VAT), unless otherwise specified as a suffix to each price and currency statement. All prices are inclusive of VAT (sales tax) when the shipping address is within the European Union (EU).
All payments are reserved as transactions at order confirmation, All transactions are carried out as withdrawals at shipment creation. All orders are final and completed upon creation of the first shipping label.
Upon receipt of your order, collection at the collection point or arrival at the delivery address, each item can be claimed for defective material or manufacturing for a period of 24 months. All claims must be communicated to us via our contact details within a reasonable time after discovery. When our claim is accepted, we offer either/or/and exchange, repair, discount or refund.
Upon receipt of your order, collection at the collection point or arrival at the delivery address, each item can be returned for a full refund of the item’s purchase amount within 30 days. Return shipments must be shipped for you, the returning party, at no additional cost upon arrival to us, the receiving party. Contact us via our contact details and we will provide returns form and details.
The Service is not designed to provide qualitative advice regarding the fitness for purpose and merchantability of any products or services. We strongly advise you to exercise caution and do your own due diligence when conducting transactions through the Service.
Shipping
Europe Shipping
From €10 delivery on orders under €100.
Delivery time after dispatch is 1-3 working days.
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Shipping Destinations
LFR ships to the following countries from Denmark to:
Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Estonia, Ireland
If you would like additional information about our shipping destinations, please. Click here to get in touch.
Please note:
• All orders are sent out of Denmark.
• We are not responsible for your local duties or taxes.
• There may be additional transaction fees and charges for which LFR is not responsible. LFR reserves the right to modify or amend these terms without notice.
• LFR only sends orders on weekdays. Working days are Monday to Friday.
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Please be aware of this when ordering over the weekend.
Tracking
If you have not yet received a tracking number for your online order, it means that we are still working on sending your package. Orders are shipped from our warehouse as quickly as possible, usually within 1 to 3 business days after you place your order. It may take longer during sales periods due to high order volumes. As soon as your order leaves the warehouse, you will receive an email with the tracking information.
Please see information on shipping and delivery times above.
If you would like more information or assistance with this matter, please contact our customer service team: click here, who will be happy to look into this further for you
Please see information on shipping and delivery times above.
If you would like more information or assistance with this matter, please get in touch with our customer service team: click here who will be happy to look into this further for you
policy of
Returns
Availability, errors and inaccuracies
We continuously update our offer of products and services on the Service. The products or services available on our Service may be incorrectly priced, inaccurately described or unavailable, and we may experience delays in updating information about the Service and in our advertising on other websites.
We cannot and do not guarantee the accuracy or completeness of any information, including pricing, product images, specifications, availability and services. We reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without prior notice.
The Content is provided without warranties or conditions of any kind, either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose or non-infringement.
How to send a return.
If you would like to exchange your purchase for a different item or size, you must return it for a full refund and make a new purchase for the item you prefer. This process helps guarantee the availability of the replacement item and means we can ship it to you immediately.
Click here for help on how to create a return.
If you would like help with this process, please click here to get in touch.
For health and hygiene reasons, please wear underwear when trying on your kit.
Items must be returned “as new”, in salable condition, unused, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items that are not in salable condition. All gift cards are non-refundable.
Please ensure all returned items are well packaged for transit. We cannot take responsibility for goods that are damaged or lost during the return transport, we would recommend that you purchase insurance from your parcel carrier.
If you have any questions, you can use our contact form.
Please also include the following information:
Name of the order
Order number
Product/s for return
Reason for return
If you have purchased with a gift card or purchased a sale item, your refund will be issued in the form of an LFR credit, which can only be used online for a future purchase from us. Please also note that returns can only be processed in the same currency in which the goods were purchased.
When do we refund?
Once we have received your returned item, your return is normally processed within a week.
*Please note: for refunds, your bank may need 3-5 business days to clear the money back into your account once we have placed the refund on our site. As soon as we have processed your return, you will receive an email to let you know.
If an item is refunded to you, you will receive the payment in the same currency in which you purchased the products. This will be issued to the original payment method used when your order was first placed.
*Please note that items purchased online cannot be returned or exchanged in store.
Return selections
The return conditions apply to all goods purchased at laflammerouge.dk or through LFR retail stores, and proof of purchase must be presented with your return request within the return period.
Sale items:
Although we accept returns on sale items, the buyer is responsible for the cost of returning the items to LFR.
No exchanges are offered for sale items, we only issue refunds. Please place a new purchase order for the desired new item.
LFR is a Denmark-based company and, as a result, is governed and interpreted in accordance with Danish law, without regard to its conflicts of laws, according to our terms and conditions page . A more detailed overview of Danish consumer legislation can be found at ‘https://consumerlaw.gov.au/‘
If you would like to get a different size or style, you can jump straight back to the website now to get your new order started while we help process your return.
If you have purchased with a gift card or purchased a sale item, your refund will be issued in the form of an LFR credit, which can only be used online for a future purchase from us. Please also note that returns can only be processed in the same currency in which the goods were purchased.
